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Add a section on using the correct issue tracker Add a section on database corruption
43 lines
1.9 KiB
Markdown
43 lines
1.9 KiB
Markdown
### DO NOT REPORT SECURITY ISSUES IN THIS ISSUE TRACKER
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Instead, contact security@syncthing.net directly - see
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https://syncthing.net/security.html for more information.
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### DO NOT POST SUPPORT REQUESTS OR GENERAL QUESTIONS IN THIS ISSUE TRACKER
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Please use the forum at https://forum.syncthing.net/ where a large number of
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helpful people hang out. This issue tracker is for reporting bugs or feature
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requests directly to the developers. Worst case you might get a short
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"that's a bug, please report it on GitHub" response on the forum, in which
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case we thank you for your patience and following our advice. :)
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### Please use the correct issue tracker
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If your problem relates to a Syncthing wrapper or [sub-project](https://github.com/syncthing) such as [Syncthing for Android](https://github.com/syncthing/syncthing-android/issues), [SyncTrayzor](https://github.com/canton7/synctrayzor) or the [documentation](https://github.com/syncthing/docs/issues), please use their respective issue trackers.
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### Does your log mention database corruption?
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If your Syncthing log reports panics because of database corruption it is most likely a fault with your system's storage or memory. Affected log entries will contain lines starting with `panic: leveldb`. You will need to delete the index database to clear this, by running `syncthing -reset-database`.
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### Please do post actual bug reports and feature requests.
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If your issue is a bug report, replace this boilerplate with a description
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of the problem, being sure to include at least:
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- what happened,
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- what you expected to happen instead, and
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- any steps to reproduce the problem.
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Also fill out the version information below and add log output or
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screenshots as appropriate.
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If your issue is a feature request, simply replace this template text in
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its entirety.
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### Version Information
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Syncthing Version: v0.x.y
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OS Version: Windows 7 / Ubuntu 14.04 / ...
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Browser Version: (if applicable, for GUI issues)
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