Overhaul issue templates

.github/CODEOWNERS

@@ -1,4 +1,6 @@
 .ci             @dkanada @EraYaN
 .github         @jellyfin/core
-build.sh        @joshuaboniface
+fedora          @joshuaboniface
+debian          @joshuaboniface
+.copr           @joshuaboniface
 deployment      @joshuaboniface

.github/ISSUE_TEMPLATE/1-bug-report.md

@@ -1,16 +1,13 @@
 ---
 name: Bug report
-about: Create a bug report
-title: ''
+about: You have noticed a general issue or regression, and would like to report it
 labels: bug
-assignees: ''
-
 ---
 
 **Describe the bug**
 <!-- A clear and concise description of what the bug is. -->
 
-**To Reproduce**
+**Steps to Reproduce**
 <!-- Steps to reproduce the behavior: -->
 1. Go to '...'
 2. Click on '....'
@@ -27,9 +24,9 @@ assignees: ''
 <!-- If applicable, add screenshots to help explain your problem. -->
 
 **System (please complete the following information):**
- - OS: [e.g. Docker, Debian, Windows]
+ - Platform: [e.g. Linux, Windows, iPhone, Tizen]
  - Browser: [e.g. Firefox, Chrome, Safari]
- - Jellyfin Version: [e.g. 10.0.1]
+ - Jellyfin Version: [e.g. 10.6.0]
 
 **Additional context**
 <!-- Add any other context about the problem here. -->

.github/ISSUE_TEMPLATE/2-playback-issue.md

@@ -0,0 +1,22 @@
+---
+name: Playback issue
+about: You have playback issues with some files
+labels: playback
+---
+
+**Describe the bug**
+<!-- A clear and concise description of what the bug is. -->
+
+**Media Information**
+<!-- Please paste any ffprobe or MediaInfo logs. -->
+
+**Screenshots**
+<!-- Add screenshots from the Playback Data and Media Info. -->
+
+**System (please complete the following information):**
+ - Platform: [e.g. Linux, Windows, iPhone, Tizen]
+ - Browser: [e.g. Firefox, Chrome, Safari]
+ - Jellyfin Version: [e.g. 10.6.0]
+
+**Additional context**
+<!-- Add any other context about the problem here. -->

.github/ISSUE_TEMPLATE/3-technical-discussion.md

@@ -0,0 +1,13 @@
+---
+name: Technical discussion
+about: You want to discuss technical aspects of changes you intend to make
+labels: enhancement
+---
+
+<!-- Explain the change and the motivations behind it.
+
+For example, if you plan to rely on a new dependency, explain why and what
+it brings to the project.
+
+If you plan to make significant changes, go roughly over the steps you intend
+to take and how you would divide the change in PRs of a manageable size. -->

.github/ISSUE_TEMPLATE/4-meta-issue.md

@@ -0,0 +1,9 @@
+---
+name: Meta issue
+about: You want to track a number of other issues as part of a larger project
+labels: meta
+---
+
+* [ ] Issue 1 [#123]
+* [ ] Issue 2 [#456]
+* [ ] ...

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,8 @@
+blank_issues_enabled: false
+contact_links:
+  - name: You have a feature request
+    url: https://features.jellyfin.org/
+    about: Please head over to our feature request hub to vote on or submit a feature.
+  - name: You need help with Jellyfin
+    url: https://matrix.to/#/#jellyfin-troubleshooting:matrix.org%22
+    about: Please join the troubleshooting Matrix channel to get some help.

.github/SUPPORT.md

@@ -0,0 +1,24 @@
+# Support
+
+Jellyfin contributors have limited availability to address general support
+questions. Please make sure you are using the latest version of Jellyfin.
+
+When looking for support or information, please first search for your
+question in these venues:
+
+* [Jellyfin Forum](https://forum.jellyfin.org/)
+* [Jellyfin Documentation](https://jellyfin.org/docs/)
+* [Open or ****closed**** issues in the Jellyfin GitHub organization](https://github.com/issues?q=sort%3Aupdated-desc+org%3Ajellyfin+is%3Aissue+)
+
+If you didn't find an answer in the resources above, contributors and other
+users are reachable through the following channels:
+
+* [#jellyfin-troubleshooting:matrix.org](https://matrix.to/#/#jellyfin-troubleshooting:matrix.org%22) or [on IRC](https://webchat.freenode.net/#jellyfin)
+* [#jellyfin:matrix.org on Matrix](https://matrix.to/#/#jellyfin:matrix.org) or [on IRC](https://webchat.freenode.net/#jellyfin-troubleshooting)
+* [/r/jellyfin on Reddit](https://www.reddit.com/r/jellyfin)
+
+GitHub issues are for tracking enhancements and bugs, not general support.
+
+The open source license grants you the freedom to use Jellyfin. It does not
+guarantee commitments of other people's time. Please be respectful and manage
+your expectations.